Member Terms & Conditions
Last updated: June 11, 2025. Please read these terms and conditions carefully. By using our website or placing an order, you agree to be bound by these terms.
- Company Information
- Privacy & Security Policy
- Accepted Payment Methods
- Shipping & Fulfillment Policies
- Delivery Confirmation Policy
- Return & Cancellation Policy
- Chargeback Policy
- Third Party Interactions & Partnerships
- Order Processing & Acceptance
- Product Disclaimers & Warranty Limitations
- Limitation of Liability
- Notice & Communication Procedures
- Modification of Terms
- General Legal Provisions
- Important Definitions
- Questions or Additional Information
Company Information
The use of this site or any other site owned or maintained by Robinson Empire, LLC, organized and existing under the laws of the State of Florida ("Company"), is governed by the policies, terms, and conditions set forth below.
Please read them carefully. Your use of this site signifies your acceptance of the terms and conditions set forth below. Your order placed on this site signifies your acceptance of the terms and conditions set forth below.
Privacy & Security Policy
Company's comprehensive privacy policy may be viewed at Robinson Empire Privacy Policy.
Company reserves the right to modify its privacy policy at its reasonable discretion from time to time. We will notify users of any material changes to our privacy practices.
Accepted Payment Methods
We accept the following U.S.-issued credit and debit cards:
- Visa
- Mastercard
- American Express
- Discover
When placing an order online, you will need:
- The address where the card's statement is sent (billing address)
- The card number and expiration date
- The 3 or 4-digit security code found on the card (CVV2 code)
All credit card orders are processed through our secure 128-bit SSL (Secure Socket Layer) encrypted connection to ensure your payment information is protected.
Shipping & Fulfillment Policies
Important: Company operates as a third-party ordering service and does not directly ship products. All shipping is handled by our partner merchants and manufacturers.
Requirements for successful delivery:
- Accurate shipping address is required
- Valid phone number must be provided
- Your signature may be required for delivery confirmation
Delivery Confirmation Policy
Due to various circumstances that may occur at your delivery address that are beyond our control, you agree that any delivery confirmation provided by the shipping carrier is deemed sufficient proof of delivery to the cardholder, even without a signature.
This includes but is not limited to: packages left at designated safe locations, delivery to building reception areas, or other carrier-approved delivery methods.
Return & Cancellation Policy
Important Notice: If you are unsatisfied with any product received, you must contact the manufacturer or distributor directly and review their specific return policy.
Company Policy: Robinson Empire does not issue refunds or process cancellations once orders are placed and confirmed. All sales are final.
For product-related issues, warranty claims, or returns, please refer to the manufacturer's or distributor's terms and conditions provided with your product.
Chargeback Policy
Definition: All references to a "chargeback" refer to a reversal of a credit/debit card charge placed on www.robinsonempire.com.
Policy Statement: There is no legitimate reason for a chargeback to be filed against authorized transactions. Unnecessary chargebacks constitute theft and may be prosecuted to the full extent of the law.
YOUR AGREEMENT: YOU AGREE THAT YOU WILL NOT INITIATE CHARGEBACKS FOR ANY AMOUNTS CHARGED TO YOUR CREDIT/DEBIT CARD ON THIS SITE.
Consequences: IF YOU CHARGEBACK A CREDIT/DEBIT CARD CHARGE FOR A PAYMENT INITIATED BY YOU, YOU AGREE THAT THIS SITE MAY RECOVER THE FULL AMOUNT OF THE CHARGEBACK PLUS AN ADDITIONAL $100.00 ADMINISTRATIVE FEE BY ANY MEANS DEEMED NECESSARY, INCLUDING BUT NOT LIMITED TO RECHARGING YOUR CREDIT/DEBIT CARD OR ENGAGING A COLLECTION AGENCY.
Third Party Interactions & Partnerships
During use of the Company Website, you may enter into correspondence with, purchase goods and/or services from, or participate in promotions of advertisers or sponsors showing their goods and/or services through the Website.
Your Responsibility: Any such activity, and any terms, conditions, warranties, or representations associated with such activity, is solely between you and the applicable third party.
Company Limitations: Company shall have no liability, obligation, or responsibility for any such correspondence, purchase, or promotion between you and any such third party. Company does not endorse any external websites linked through our Website.
Order Processing & Acceptance
Order Confirmation: Your electronic order confirmation, or any form of confirmation, does not signify our automatic acceptance of your order.
Company Rights: Company reserves the right to:
- Accept or deny shipment to anyone for any reason
- Require additional verification information before processing any order
- Cancel orders that appear fraudulent in any way
- Notify cardholders and proper authorities of suspicious activity
All orders are subject to verification and approval before processing.
Product Disclaimers & Warranty Limitations
NO WARRANTIES: COMPANY MAKES NO REPRESENTATION, WARRANTY, OR GUARANTY AS TO THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, TRUTH, AVAILABILITY, ACCURACY, OR COMPLETENESS OF ANY INFORMATION ON THIS SITE.
"AS IS" BASIS: THE SERVICE AND ALL CONTENT IS PROVIDED TO YOU STRICTLY ON AN "AS IS" BASIS. ALL CONDITIONS, REPRESENTATIONS, AND WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS, ARE HEREBY DISCLAIMED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
Limitation of Liability
AGGREGATE LIABILITY LIMIT: IN NO EVENT SHALL EITHER PARTY'S AGGREGATE LIABILITY EXCEED THE AMOUNTS ACTUALLY PAID BY AND/OR DUE FROM YOU IN THE 6-MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO SUCH CLAIM.
EXCLUDED DAMAGES: IN NO EVENT SHALL EITHER PARTY BE LIABLE TO ANYONE FOR ANY INDIRECT, PUNITIVE, SPECIAL, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL, OR OTHER DAMAGES OF ANY TYPE OR KIND, INCLUDING LOSS OF DATA, REVENUE, OR PROFITS; LOSS OF USE OR OTHER ECONOMIC ADVANTAGE; OR BUSINESS INTERRUPTION.
Notice & Communication Procedures
Company Notice Methods: Company may provide notice through:
- General notice on the www.robinsonempire.com Website
- Electronic mail to your registered email address
- Written communication sent by first-class mail to your registered address
Notice Timing: Such notice shall be deemed delivered upon the expiration of 72 hours after mailing/posting (if sent by mail) or 72 hours after sending (if sent by email).
Modification of Terms
Company Rights: Company reserves the right to modify the terms and conditions of this Agreement or its policies relating to products and services at any time.
Effective Date: Modifications become effective immediately upon posting of an updated version of this Agreement on the www.robinsonempire.com Website.
Your Responsibility: You are responsible for regularly reviewing this Agreement to stay informed of any changes.
Continued Use: Continued use of the Service after any such changes shall constitute your consent to such changes.
General Legal Provisions
Governing Law: For U.S. customers, this Agreement shall be governed by Florida law and controlling United States federal law, without regard to choice or conflicts of law provisions.
Jurisdiction: Any disputes, actions, claims, or causes of action arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of state and federal courts located in Palm Beach County, Florida.
Severability: If any provision is held invalid or unenforceable, such provision(s) shall be construed to reflect the original intentions, with all other provisions remaining in full force and effect.
Entire Agreement: This Agreement, together with applicable forms and policies, comprises the entire agreement between parties and supersedes all prior negotiations, discussions, or agreements regarding the subject matter.
Important Definitions
As used in this Agreement:
"Agreement" means these online terms of use, any Order Forms (whether written or submitted online), and any materials available on the Company Website specifically incorporated by reference, as may be updated by Company from time to time.
"Effective Date" means the earlier of: (a) the date this Agreement is accepted by selecting "I Accept," (b) the Effective Date on the subscription form, or (c) the date you begin purchasing products from this site.
"Order Form(s)" means the form evidencing your purchase and any subsequent order forms submitted online or in written form. Each Order Form becomes part of this Agreement (in case of conflict, this Agreement prevails).
"Company" means collectively Robinson Empire, LLC, organized under Florida law, doing business as "www.robinsonempire.com," together with its officers, directors, shareholders, employees, agents, and affiliated companies.
Questions or Additional Information
If you have questions regarding this Agreement or wish to obtain additional information, please contact us:
Email: support@robinsonempire.com
Our customer support team is available to assist you with any questions or concerns regarding these terms and conditions.